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Payment isn't working for me! what can i do?
Double check your shipping and billing details are complete and correct, and try checking out using a different web browser. still having an issue? let us know
I have a discount code, where do i enter it?
Super. redeem your discount by entering the code at the first stage of checkout (click 'show order summary' on mobile and table to enter the code, and don't forget to hit apply!). note that discounts cannot be used in conjunction with any other offer, that they're valid under certain conditions. codes will only work at samba-sol.com. happy shopping!
How do i cancel my order?
Made a mistake and need to cancel? if your order hasn’t been processed for dispatch, we’ll try and action this. check the message in your order confirmation email, and send us a note with your order number here .
My tracking number doesn’t work
No worries, sent us your tracking number, we will figure it out!
What should i do if i haven't got a confirmation email once purchased?
We send these pretty speedily after purchase so if it hasn’t landed in your inbox, check your spam/junk folder just in case! then, drop us a message here and we’ll check for typos/resend the email to you.
What payment methods do you accept?
We accept visa, mastercard or american express debit and credit cards (if the card has a symbol for visa or mastercard, it should work!). you can purchase using paypal or amazon payments too.
Are payment and shopping on your site safe & secure?
Totally. our checkout page uses ssl, and you can pay via card or paypal. happy shopping.
What does pre-order mean?
When we can, we’ll give you the option to pre-order unavailable items. you’ll see the option on the product page, where possible. we’ll give you an estimated time frame and make sure you receive your order as soon as stock is available. easy.
Where's my order/ can i track delivery progress?
The tracking number and the link to check the order status are available on the shipping confirmation email.