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What are the Samba Sol returns conditions?
If you need to send your flip flop back, you can do so simply within 14 days from receipt of your order. submit your request via our customer service here and we’ll send authorisation. once we receive your items back, we’ll process your return. note that in order for us to accept your return, you should ensure your items are returned unworn, unwashed and in the original packaging (with the box intact). ensure the items are packaged properly and include the order paperwork they came with (or a
Can i return my flip flops for an exchange or refund?
Yes, you can. please use our chat on samba-sol.com to request your return and receive your personalised address label. you need your order number - it's in your order confirmation email and on your order paperwork. please see our returns conditions.
What is the Samba Sol returns process?
1) request your return via our customer service by chat on samba-sol.com. the team will review and authorise your request 2) we’ll email you a personalised address label and return instructions 3) return your items to the address on the label 4) we’ll refund your original order payment or process your exchange request when… i) you reply to our email with your return tracking details or ii) we receive your items at our warehouse
Something's wrong with my flip flop
We're sorry to hear that. wherever you are in the world, please use our chat or email adress to get in touch with us and we’ll see what we can do. you need your order number which you can find in your order confirmation email and in your order paperwork.